If you have a question on how to get started, or how to use the features or functions of Bidnapper, you will find the information here. Problems with the site or service are addressed on the TROUBLESHOOTING pages.

Here are the topics you will find in the Tutorial:



I have joined. How do I subscribe?

Just log into your Bidnapper account and click the SUBSCRIBE link the left sidebar.

That will take you to the page where you select which auction sites you would like to snipe.

Choose the service you would like, either snipe lots or subscription, and the level of service. Then choose the payment method, Paypal or credit cards. Enter your payment information, and you are done.

How do I cancel or pause my service?

You may control the rebilling on your account by going to MY ACCOUNT>ACCOUNT SERVICE page. There is a END REBILLING button on each active subscription you have. Just click it to end the rebilling on that subscription. Your service will end with the current billing cycle. When you are ready to continue using Bidnapper, just click the RESUME SERVICE button. You will not be billed again until you resume your service. In this way, you retain your current rate and avoid any future price increases, and you don't have to re-enter your billing information when you want to resume.

My credit card has expired or will expire soon. How do I update it?

Usually you would do this through your Paypal account since we use Paypal to process many of the credit card transactions. Log into Paypal, go to profile>financial information>credit cards and update your information there. If this is not the case, and your credit card was processed by another payment processor, there is no change function available to us. It is just a matter of entering your new information on the Subscribe page. When you put a new transaction through, your new billing information will replace the old.

Problems Subscribing? Go to the TROUBLE SUBSCRIBING OR GETTING SERVICE Troubleshooting page.

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