Troubleshooting

We are sorry you are having problems. We have learned from the years of operating our sniping service and answering our users' questions, there are frequently simple solutions to the problems you may run into. Just click on the category to get help with the issue you are having. If you don't find an answer to the problem you are having, please contact us.

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Problems using HomeLink

I don't really understand why I need HomeLink.

Well, maybe you don't need it. If you don't want to snipe Shopgoodwill.com or a few other auction sites, there is no need for you to worry about it. HomeLink is not needed for sniping eBay. If you want to use Bidnapper to snipe, you will need to use HomeLink to allow us to snipe for you from your computer.

I don't really know how to get started using HomeLink.

Just follow these steps to install HomeLink on your computer:

  1. Download and install HomeLink.

  2. You will be prompted to enter your Bidnapper login in the Options window. Enter it, and click "Login to Bidnapper" button. If you are not already logged into Bidnapper, this will log you into your account and verify HomeLink has your correct login. If it is not correct, you will get an error message.

  3. The auction sites for which you have bidding accounts on Bidnapper will be listed on the dropdown below your Bidnapper login. Be sure the login for that auction site is there. If not, add it manually.

  4. If you don't see the auction site you want to snipe, log into Bidnapper, then go to MY ACCOUNT>MANAGE LOGINS and add it.

    You're done! You can start adding bids to your Bidnapper account for sniping on sites which require HomeLink.

I am getting an error message when I try to enter a bid.

Be sure we have your correct bidding account login on Bidnapper. Log into Bidnapper, go to MY ACCOUNT>MANAGE LOGINS and either add or update your login. Also, RIGHT click on the HomeLink icon down on your tooltray and select OPTIONS. Your Bidnapper login should appear at the top, and your auction site login should appear below it. If either logins are not there, add them.

I am able to enter my bids, but Bidnapper doesn't seem to submit them.

HomeLink may not have your correct Bidnapper login. Find the HomeLink icon in the tooltray at the bottoom of your computer screen, down in the lower right corner by the clock. It is a sniper's crosshairs. If you double click the icon, it should open a tab on your browser and log you into your Bidnapper account. Or, RIGHT click on the icon and select OPTIONS. Your Bidnapper login should appear in the top two fields. If it doesn't appear there, add it. Click the "Login to Bidnapper" button. If HomeLink is unable to log into Bidnapper you will get an error message, and the login you have on HomeLink will need to be updated.

Whenever Bidnapper submits a bid using HomeLink, I get a PASSWORD response.

You must have downloaded and installed HomeLink onto your computer, and it must be running at the time of your bid. Find the HomeLink icon on the tooltray at the bottom of your computer's screen. It is down in the lower right side near the clock. You will know HomeLink is working if you see it make a little move once a minute. Home Link must be running and your computer must be on and online, not in hibernate, when it is time for our system to trigger the bid from your computer. If the icon is not making a move once a minute, the HomeLink app may have gotten corrupted. Download and install it again.




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